The Call Center Representative will increase sales for the company primarily through inbound phone calls. They will assist customers with their purchases, answer product questions, build order size, assist with special orders and entire home remodels. Specialists will be able to produce professional quotes, business communication and be masters at follow through, closing techniques and organization. They will be responsible to follow up on product questions from customers via emails and Live Chat on our website.
They will also handle all Post Sales issues and questions for customers received through inbound calls and emails. Types of calls include shipment tracking, product questions, and installation questions. Reporting mis-shipments, damages, shortages etc., and doing so in a timely manner.
They must have strong computer skills and excellent web navigating ability. ERP and/or CRM experience a plus. The Call Center Representative must be able to exercise multi-tasking abilities and operate in a fast-paced environment that endorses constant change. Responsible to work independently to manage sales activity and possess the professionalism and ability to effectively interact with customers, support departments, and upper management.
• Pay $32k – 38K doe
• Monday – Saturday (40 hour week)
o Monday – Thursday we are open 9am – 8pm
o Friday 9am – 6:00pm
o Saturday 9am – 5:30pm
o If scheduled to work on a Saturday, you will be off on Friday
• Benefits will start after 90days
o 10 Paid Time Off days - more with tenure
o 9 Paid Holidays
o Health insurance, dental insurance and vision coverage
o 401K plan with a strong company match
• Potential for advancement